Mangaluru: Mangaluru International Airport (MIA) has added a coveted national recognition to its name. The airport has been adjudged the best airport in the under 5 million passenger category at Wings India 2024, Asia’s largest Civil Aviation Exhibition. The Ministry of Civil Aviation, Government of India, Airports Authority of India and the Federation of Indian Chamber of Commerce and Industry are organizing the 4-day event at Hyderabad in Telangana from January 18, 2024.

Mr Jyotiraditya Scindia, Union Minister for Civil Aviation and Steel presented the award at the gala function in Hyderabad on January 18. The airport that handled 19,27,466 passengers in the calendar year 2023 recorded a 14.17% growth vis-a-vis calendar year 2022 when it handled 16,88,287 passengers. MIA had handled its highest ever passengers in December 2023, since commercial operation date of October 31, 2020, by handling 2,03,654 passengers.

The airport has taken steadfast steps to emerge as a public asset of choice for people of coastal districts of Karnataka and neighboring district of Kasaragod in Kerala. An ASQ customer satisfaction rating of 4.94 on a scale of 5 and passenger complaints of 0.055/1000 passengers reaffirms the airport’s commitment to ensuring passenger satisfaction and convenience. The airport has steadily increased the number of F&B and retail outlets both within and on its premises.

Thrust on smooth operations with supporting infrastructure, enhanced passenger experience, services, MIA Super App (Adani One), customer relation management tool for quick resolution of online passenger grievances, passenger engagement activities, environment friendly measures, multiple awards are the initiatives that pushed MIA’s case before the jury for the above award. “MIA shall continue and better these endeavors in 2024,” the airport spokesperson said.